We do not send any type of unsolicited email, or do the usual things spammers like doing. Should you receive/detect such activities that appear to come from us we would like to hear about it here either to Web Form or Send email to alanwest.com abuse department or Send email to alanwest.eu abuse department. We take all cases seriously, but please include as much detail as you can, Thank you.
profile: Who we areAlanwest.com works in the areas of trade exhibitions in Europe (including England), the US, Canada, and other areas when our clients need a presence there. We do not sell loans, porn, dubious money making schemes, mobile ring tones, fruit etc.
African's wishing us to send us diamonds, cash from dictators, or oil money which has been 'lost' are welcome to do so, but you have to deliver them in person and only on days where there is a 'z' in the month..
Our email should contain the following
For your convience spf records have also been setup for this domain, and these (if your mail system checks for spf) can verify if it came from here or was forged. We don't like spam as well so regardless we'd like to hear about any 'abuse'. As from December 2007 spf records will be checked for all inbound email.
Starting March 2009 dkim and domainkeys signatures have been added to outbound email, from September 2007 domain keys (or dkim rfc 4871) was just being used to sign messages. Message signing (in doman keys) will look something like this in the header.
DomainKey-Status: good DomainKey-Signature: a=rsa-sha1; c=simple;
d=alanwest.eu; q=dns; s=mail2;
b=femE0MxAcs3Vlaa+gw Lftih5t6JhMyerTTrRcdw8xZtAZD9tws/
GylQVVhZPBftvZaNT4qlsHHUAEPE0Bp/
IrpM05mGTzMsvpT9fEyzrGpVKZnRvwma7Tv
+rdPHOffdm5IKgt4t1jaLC5alt1nndGDhCTfIGV8fSb+Cgncn+nI=
Until the key (b=) string changes. And any email message from Alan West associates should have something like this that your email providers email system can automatically validate against to see if we sent the message of not. If your provider does not offer this there should be some of the headers above.
Naturally inbound messages will be also checked for dkim. On the 27th October 2008: DKIM signing is now out of testing mode.
Enhanced email privacy service also available.Mail privacy via pgp can also be offered at this domain, if keys are swapped should you prefer to mail us in private.
Problems conencting to us ?This site uses dronebl.org to catch pwned routers and botnets, access will be rejected until the problem is fixed.
How we deal with 'your' email.Occasionally we hear that somebody could not email us. Email is good, but it is abused by many. We block on countries like India,China,South Korea and Turkey since they are rather troublesome. Poland has now joined that select bunch of countries in November 2008
Block lists are used and should your email provider be clueless then our system will send you a reject note as to why your email didnt work. We are not mind readers.
Before we block countries from sending us email we will block isp's and induvidual addresses that might be a domain name, an ip address or a text string say a trademarked drug.
We check all email for reverse dns, spf records and dkim. Naturally our email has these things. If your email provider cannot do these things we suggest that you change to somebody who understands things.
Inventing email addresses.You are of course very welcome to send email to non existant users but it will not get through and if you insist of buying lists with addresses that always have bounced then that is your chioce. If we understand correctly we also have a process that counts attempts to email us. When that number is reached your provider is then banned
Blocking and getting unblockedWe use services that we deem 'reasonable'. Many of these might seem unreasonable to you, but by getting on to one of these lists was not my doing. If you cannot run a non spammy internet or insist on spam friendly provider, or clueless in some other regard then live with it, or do something about it.
Also we have private blocklists. Should you find yourself on this then good luck, we are totally unreasonable but then you sent all that spam to us did'nt you in the first place.
The ultimate email blockFor the totally clueless we will block you at router level, this means that our email servers will never even see your connection. If your email gets here and no further then unblocking your ip will be very costly, please phone us for all router unblock quotations.
People here to avoid with your 'spam' emailI would not email abuse with your spam, or think that admin deals with the businesses admin, or billing deals with the accounts. These people will consider your email as spam. Youve been warned.
Privacy.Any communication to us will remain private unless you send spam where it will submited for consideration for spam lists. Normal email will not be sold, opted in etc.
Web domains have been requested to be removed from Phorm, if you see adverts inserted into this site by your isp let us know.
If you are thinking of offering us spam services, don't. We are likely to talk to your hosting co, and if we deem it necessary a posting to newsnet, where others can make the judgement as to your domain,ip etc going onto the block lists that exist and be used by the community. Makes life fun for some.
Open abuse cases are listed down here.
Send to a friend form abuseWe check that you 'refer' from this domain beforehand If the 'send to a friend feature is being abused' please tell us about it, we did not sent it and if its causing problems we'd love to know.
Fill in the form below, 
Means the form needs information, no dot, then you do not have to give any extra information.
Your details
We know what we do, and what does not happen, but we do not always know about joe jobs, viruses, and things that apparently 'we' sent out not from our known hosts, so any information is greatly received and if you can with the headers and time zones so much the better
We can only deal with issues relating to our domain names, so please do not sent me your problem that is completely unrelated to the domains listed. Thank you.
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We respect your
privacy, we will investigate, and write a summary document if possible
(none of your details will be displayed which can identify you.) an
example like a@b.atyourisp.com saw x from ip x.x.x.x, case numbers are
x1, and x2 etc |
yes no? yes no ? yes no? Alanwest.com Alanwest.eu other - specify in text boxes - unrelated issues will be discarded If you want to use the other contact you are welcome to use that as well, one message should be sufficient. |
Documents you might have missed: your privacy |
Abuse Cases, Humour
These are the abuse cases we know about and have found interesting or downright funny, we keep most of these private but some of these are pure class....
Case 1 summary: meet the Philippine Guy, who used a made up email address at our domain name on a Job site, surprisingly we got it all back,Hi there Leandro!.
site: http://bayrecruiter.hire.com,Account
Information for andyfer@alanwest.com:
Name: LEANDRO DIZON FERNANDO
Address: 77 ALULOD,INDANG,CAVITE PHILIPPINES 4122 CAVITE CAVITE 4122
PHILIPPINES
Phone number(s): 912-8714301 or 6346-4151236 (work) and 6346-4151236
(home)
Job Type:Full Time Job Location:US-CA-San Francisco, US-CA-San Jose,
US-CA-Oakland Compensation:45000 - 60000 Years Experience:20 years
Percent Travel:26-50%
If a spam service want his email address as a spam trap we are open to
that possibility.
Case 2: We had a Saavis client (big disputed strip club bill) who thought we where ebay, and was defrauded in a 419 fraud since Savvis is a spamhaus it made the abuse department laugh, alas we where unable to help not being ebay - and had nothing to do the thing.
Case 3 22/05/2007: Watch out for dsl217-132-27-79.bb.netvision.net.il ([217.132.27.79]) It is sending backscatter to various domains ramdomy generated about some hotel fraud/scam from ichotelsgroup.com for a 'Priority Club(R) Rewards Visa(R) Signature card'.
Please no junk faxes either thanks, we pass these on to a firm of solicitors and they sue you.
Note to William Chan - would you like us to start complaining to some accountancy standards bodies, perhaps we could get you barred from your trade ? - spammers could thay please send Mr Chan some spam
Gary a yahoo email owner with a rather 'sounding' spammy email address of letters and numbers reports without much evidence that accountant.com and consultant.com [nothing new] are spoofing the .com domain in late December 2008 for a lottery scam. I need more details Gary. Update - no issues that we are aware of.
